Guest Service Agent Arabic Speakers Preferred

Avani Hotels and Resorts; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Avani Ibn Battuta Dubai Hotel is seeking a friendly Guest Service Agent to warmly welcome guests and provide information about hotel services. You will be the first touchpoint for guests arriving and departing, ensuring a smooth and pleasant experience during their stay.

The role emphasizes outstanding guest service, effective communication, and a proactive approach to resolving inquiries and coordinating with hotel departments.

Qualifications

• Guest-facing role requires a friendly, outgoing personality.
• Ability to act as information provider, diplomat and problem solver in a hospitality environment.
• Strong service orientation to ensure high guest satisfaction.

Responsibilities

• To anticipate guest needs and handle inquiries in a helpful, attentive manner.
• Maintain complete knowledge of hotel product, room types, rates, facilities and outlets.
• Use the hotel system for checking guests in and out and manage guest records.

Skills

Friendly, outgoing personality

Excellent guest service

Information provider & diplomat

Job description

Job Description:

Job Location

Avani Ibn Battuta Dubai Hotel

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

The Guest Service Agent is a key representative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests. Minor Hotels Guest Service Agents have a friendly and outgoing personality and are genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency, and friendliness.

At Minor Hotels, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

Key Duties And Responsibilities

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels properties.
• To have expertise in using the hotel system for managing the check ins / check out of guest rooms
• To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Minor Hotels at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.