Guest Experience Ambassador

Kempinski Hotels; Dubai; On-site; AED 60,000 - 82,000; Full time

Job summary

Kempinski Hotels in Dubai is seeking a Guest Service Agent to warmly welcome and bid farewell to residents and guests in accordance with Kempinski's standards. The role shapes the first and last impression of our residence, requiring a professional image and a genuine hospitality mindset.

Under the Front Desk Manager, you will handle requests, relay information, assist with services, coordinate with other departments, and promote in-house facilities to maximize residence revenues, while

Qualifications

• Fluent English language required (verbal & written).
• Experience in front office/customer service preferred.
• Ability to work in a multinational environment.

Responsibilities

• Welcomes arriving residents & guests and bids farewell per Kempinski standards.
• Answers requests and questions by phone or in person and provides/receives information.
• Handles confidential information and messages and coordinates services or referrals as needed.
• Supports and assists other departments.
• Ensures prompt, cordial attention and personal recognition for residents & guests.
• Maintains up-to-date residence information and coordinates with other departments.

Skills

Fluent English

Education

Higher College or Hotel Management

Job description

Kempinski Hotels in Dubai is seeking a Guest Service Agent to warmly welcome and bid farewell to residents and guests in accordance with Kempinski's standards. The role shapes the first and last impression of our residence, requiring a professional image and a genuine hospitality mindset.

Under the Front Desk Manager, you will handle requests, relay information, assist with services, coordinate with other departments, and promote in-house facilities to maximize residence revenues, while