Reservations Manager

Rotana Hotels; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

Rotana Hotels in the United Arab Emirates seeks a dynamic Reservations Manager to lead the Reservations Department and deliver exceptional guest service. You will oversee reservations procedures, monitor rate structures, and maintain accurate profiles within Opera PMS to support sales opportunities.

The ideal candidate excels in a guest-focused environment, communicates clearly, and contributes to a professional hotel image.

Qualifications

• Experience delivering high levels of customer service in a hospitality environment.
• Strong communication skills and ability to anticipate guest needs.
• Familiarity with room and group reservations procedures and rate management.

Responsibilities

• Provide prompt, caring assistance to guests and anticipate their needs.
• Process room and group reservations accurately and efficiently.
• Operate Opera PMS and maintain guest profiles and rate plans.
• Apply rate structure knowledge and support rate management.
• Maintain administration procedures to hotel and company standards.
• Contribute to sales activities and maximize opportunities.
• Answer incoming calls per Rotana standards and input faxed information accurately.

Skills

Customer service

Communication

Tools

Opera PMS

Job description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Manager you are responsible for managing the Reservations Department and promote a helpful and professional image to our guests, whereby your role will include key responsibilities such as:

• Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate clients needs


• Be thorough with the application of room reservations and group reservations procedure


• Know the required operation procedures of Opera and maintain an awareness of guest profile through system


• Show complete product knowledge, understand rate structure and apply rate management


• Ensure all administration procedures are maintained to hotel and company standards


• Positively contribute to all the sales activities within the hotel and maximize sales opportunities


• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and tallies with the computer and requests are confirmed to correctly and within 24 hours