Guest Experience & Reservations Leader

SmartRecruiters, Inc.; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Accor hotel in Dubai is seeking a Hostess to greet guests, manage reservations, and support the dining team in a fast-paced environment. You will ensure smooth guest flow, knowledge of menus and city information, and deliver excellent service.

Responsibilities include handling calls, coordinating with servers, and assisting with cashiering and opening/closing duties as required. English proficiency is essential, Arabic an advantage.

Qualifications

• Excellent communication skills in English, both written and verbal.
• Previous customer service experience required.
• Previous Food & Beverage experience an asset.
• OpenTable experience an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.

Responsibilities

• Check the reservation system and guest information for the next meal period.
• Notify supervisor of large group bookings or special requests.
• Distribute reservations among servers and provide necessary information.
• Answer the phone politely and informatively; limit to three rings.
• Know the menu details, ingredients, prices, promotions and events.
• Understand server and runner tasks and assist as required.
• Hostess should have knowledge about the city for guests and reservation details.
• Adhere to hotel policies and procedures; no personal phone use except staff.

Skills

Excellent communication

Customer service

Food & Beverage experience

Open Table experience

Organization

Teamwork

Job description

Accor hotel in Dubai is seeking a Hostess to greet guests, manage reservations, and support the dining team in a fast-paced environment. You will ensure smooth guest flow, knowledge of menus and city information, and deliver excellent service.

Responsibilities include handling calls, coordinating with servers, and assisting with cashiering and opening/closing duties as required. English proficiency is essential, Arabic an advantage.