Guest Experience Manager - Front Desk & Ops (Rotating Shifts)

The First Group Hospitality; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

The First Group Hospitality in Dubai is seeking an experienced Front Office Operations Supervisor to oversee guest services, audits, and shift coverage across departments.

You will handle guest complaints, train staff, drive upselling, and maintain brand standards while coordinating with department managers to ensure smooth property operations. The ideal candidate has strong English, at least 2 years in a similar role, flexible hours, and a proactive approach to guest satisfaction.

Qualifications

• At least 2 years of experience in a similar role.
• Excellent communications skills with proficiency in Business English (spoken and written).
• Team player with strong planning and organizing abilities.
• Ability to work flexible hours with rotating shifts.
• Pleasant, problem-solving mindset and guest-centric approach.

Responsibilities

• Review guest complaints and feedback, coordinating with Departmental Managers for corrective actions.
• Run operational audits across Front Desk, Housekeeping, and F&B with monthly training feedback.
• Handle check-ins/outs, reservations, guest requests, and shift coverage.
• Lead guest relations during shifts and escalate issues to maintain service standards.
• Train staff on online platforms, systems, and equipment; promote upselling.
• Collaborate with all departments to support property operations and guest satisfaction.

Skills

Business English

Communication

Team player

Planning & organizing

Problem-solving

Flexible hours

Job description

The First Group Hospitality in Dubai is seeking an experienced Front Office Operations Supervisor to oversee guest services, audits, and shift coverage across departments.

You will handle guest complaints, train staff, drive upselling, and maintain brand standards while coordinating with department managers to ensure smooth property operations. The ideal candidate has strong English, at least 2 years in a similar role, flexible hours, and a proactive approach to guest satisfaction.