Guest Experience & Operations Associate

Jobs at Dubai; Abu Dhabi; On-site; AED 39,000 - 78,000; Full time

Job summary

Jobs at Dubai invites applications for Ground Crew to welcome guests, process check-ins, help customers choose products and provide pricing information. You will support inventory, answer questions and direct guests across guest services, retail and F&B to ensure a smooth guest experience.

The role emphasizes strong communication, dependable service and a positive attitude to achieve outstanding customer satisfaction in a fast-paced environment.

Qualifications

• Higher secondary or equivalent.
• 1 year as a front-line colleague in the entertainment / leisure industry, specifically Operations has handled money transactions and worked with customers on a face-to-face basis.
• Needs to have a good understanding of Microsoft Office
• Listening
• Excellent customer service
• Selling to customer needs
• Product knowledge
• People skills
• Dependability
• General math skills
• Verbal communication

Responsibilities

• Ensure all departmental checklists, opening and closing procedures are consistently completed and follow-up actions initiated.
• Ensure Waivers and T&Cs are signed before the experience commences.
• Book in and check in customers to their relevant experience.
• Serve customers by helping them select products.
• Help answer customers questions and queries.
• Direct customers to the experience they have chosen.
• Provide outstanding customer service.
• Manage financial transactions.
• Assist with inventory, including receiving and stocking merchandise.
• Deal with internal or external customer requests.
• Handle minor complaints of the guests.
• Greet and direct customers.
• Provide accurate information (e.g., products, pricing, merchandise).
• Ensure merchandise areas are fully stocked.
• Handling three departments: guest services, retail and F&B

Skills

Listening

Excellent customer service

Selling to customer needs

Product knowledge

People skills

Dependability

General math skills

Verbal communication

Education

Higher secondary or equivalent

Tools

Microsoft Office

Job description

Jobs at Dubai invites applications for Ground Crew to welcome guests, process check-ins, help customers choose products and provide pricing information. You will support inventory, answer questions and direct guests across guest services, retail and F&B to ensure a smooth guest experience.

The role emphasizes strong communication, dependable service and a positive attitude to achieve outstanding customer satisfaction in a fast-paced environment.