Guest Experience & Operations Associate

Miral Experiences; Abu Dhabi; On-site; AED 50,000 - 80,000; Full time

Job summary

Miral Experiences in Abu Dhabi is seeking an Operations Associate to guide visitors and ensure safety while delivering exceptional guest experiences. You will welcome guests, assist with navigation, enforce rules, resolve inquiries, and maintain cleanliness to create memorable visits.

The role requires excellent English, MS Office proficiency, and strong problem-solving and analytical abilities. Hospitality/operational experience is a plus as you represent the brand with enthusiasm.

Qualifications

• Excellent English communication (reading, writing, and speaking)
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel and PowerPoint)
• Strong problem-solving and analytical skills
• Able to think quickly and adapt to changing situations

Responsibilities

• Welcome visitors to the facility and provide an overview of the experience.
• Assist guests with navigation within the facility, providing directions and answering questions as needed.
• Ensure the safety of visitors by enforcing exhibition rules and guidelines, monitoring guest behavior, and responding to safety concerns or emergencies.
• Provide excellent customer service, addressing visitor inquiries, resolving issues, and ensuring a positive and memorable experience for all guests.
• Maintain cleanliness and orderliness within the facility, including monitoring and tidying up as needed.
• Stay informed about upcoming events, exhibitions, and promotions and communicate relevant information to visitors.
• Uphold the values and mission, representing the brand with professionalism, enthusiasm, and a passion for art and technology.

Skills

English communication

MS Office proficiency

Problem solving

Analytical skills

Quick thinking

Tools

Microsoft Office

Job description

Miral Experiences in Abu Dhabi is seeking an Operations Associate to guide visitors and ensure safety while delivering exceptional guest experiences. You will welcome guests, assist with navigation, enforce rules, resolve inquiries, and maintain cleanliness to create memorable visits.

The role requires excellent English, MS Office proficiency, and strong problem-solving and analytical abilities. Hospitality/operational experience is a plus as you represent the brand with enthusiasm.