Guest Experience Leader — Front Office (5-Star)

Emaar; Dubai; On-site; AED 167,000 - 268,000; Full time

Job summary

Emaar is seeking a Front Office Supervisor to ensure an exceptional guest experience in a premium hotel setting. You will represent the brand from check-in to check-out, delight guests, and drive a flawless stay for every visitor.

We require a genuine service mindset with high EQ, plus at least 4 years of hospitality experience and a minimum 2 years in a supervisory role within a 5-star environment. A high school diploma is required; a degree in Hotel Management is preferred.

Qualifications

• Genuine service personality with high emotional intelligence (EQ).
• Minimum 4 years’ experience in Hospitality.
• Minimum 2 years’ supervisory or equivalent experience in a 5-star hotel.
• High school diploma required; Hotel Management degree preferred.

Responsibilities

• Perform Front Office tasks while upholding service standards.
• Go the extra mile to delight guests.
• Prevent complaints and ensure service recovery when needed.
• Proactively communicate with the team to keep guest interests at heart.

Skills

Genuine service personality

High EQ

Education

High school diploma

Hotel Management degree preferred

Job description

Emaar is seeking a Front Office Supervisor to ensure an exceptional guest experience in a premium hotel setting. You will represent the brand from check-in to check-out, delight guests, and drive a flawless stay for every visitor.

We require a genuine service mindset with high EQ, plus at least 4 years of hospitality experience and a minimum 2 years in a supervisory role within a 5-star environment. A high school diploma is required; a degree in Hotel Management is preferred.