Guest Experience Leader - Front Desk

Aloft Hotels; Al Ain; On-site; AED 45,000 - 67,000; Full time

Job summary

Aloft Hotels in Al Ain is seeking a hospitality professional to manage guest check-ins, verify identities and payments, assign rooms, and issue keys. You will balance and close receipts, prepare daily reports, and assist with guest requests while maintaining Marriott standards.

The role includes cash handling, accurate accounting procedures, and providing guidance to guests with a focus on service quality and seamless check-in experiences.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information and ensure rates match market codes.

Education

High school diploma or GED

Tools

POS systems

Job description

Aloft Hotels in Al Ain is seeking a hospitality professional to manage guest check-ins, verify identities and payments, assign rooms, and issue keys. You will balance and close receipts, prepare daily reports, and assist with guest requests while maintaining Marriott standards.

The role includes cash handling, accurate accounting procedures, and providing guidance to guests with a focus on service quality and seamless check-in experiences.