Guest Experience Specialist: Memorable Stays & Service

Aloft Hotels; Al Ain; On-site; AED 36,000 - 60,000; Full time

Job summary

Aloft Hotels in Al Ain is seeking a Guest Experience Expert to deliver memorable service throughout guests' stays. You will assist with luggage, support Bell operations, and help guests with requests while upholding safety, confidentiality, and brand standards.

This non-management, full-time role requires staying active on your feet, a professional appearance, and the ability to communicate clearly with guests and colleagues.

Qualifications

• Education: High school diploma or GED.
• No related work experience.
• No supervisory experience.

Responsibilities

• Assist guests with loading/unloading luggage to and from guest rooms and bell area.
• Process operational tasks and complete required reports.
• Help guests with requests and share highlights of the local area.
• Maintain safety, confidentiality, and professional appearance.

Education

High school diploma or GED

Job description

Aloft Hotels in Al Ain is seeking a Guest Experience Expert to deliver memorable service throughout guests' stays. You will assist with luggage, support Bell operations, and help guests with requests while upholding safety, confidentiality, and brand standards.

This non-management, full-time role requires staying active on your feet, a professional appearance, and the ability to communicate clearly with guests and colleagues.