Guest Experience Agent — Luxury Service & Concierge

Tanqeeb; Abu Dhabi; On-site; AED 78,000 - 112,000; Full time

Job summary

Marriott International is seeking a guest service professional to answer, record, and process guest requests by phone, email, chat, and in person. You will operate communications, relay messages, and coordinate with hotel departments to ensure guest satisfaction.

Role requires strong communication, multitasking, and a friendly, professional demeanor; experience in hospitality or front desk is preferred. Some responsibilities include assisting with menus, internet access, and guest entertainment

Qualifications

• High school diploma or GED equivalent.
• No related work experience required.
• Excellent communication and guest-service skills.

Responsibilities

• Answer, record, and process guest requests via phone, email, chat, and in-person.
• Direct calls and relay messages to appropriate departments.
• Provide information on hotel amenities, local attractions and room services.

Skills

Guest services

Telephone etiquette

Multitasking

Communication

Education

High school diploma

Tools

POS system

Job description

Marriott International is seeking a guest service professional to answer, record, and process guest requests by phone, email, chat, and in person. You will operate communications, relay messages, and coordinate with hotel departments to ensure guest satisfaction.

Role requires strong communication, multitasking, and a friendly, professional demeanor; experience in hospitality or front desk is preferred. Some responsibilities include assisting with menus, internet access, and guest entertainment