Front Office Lead: Guest Experience & Ops

Tanqeeb

Abu Dhabi

On-site

AED 90,000 - 130,000

Full time

10 days ago

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Job summary

Marriott International, through its Autograph Collection, seeks a Front Office Manager-like role focused on supervising bell/door staff, switchboard, and guest services. You will direct and collaborate with managers to ensure efficient check-in/out and optimize guest satisfaction and departmental financial performance.

The role emphasizes leadership, staff development, and delivering exceptional service, while ensuring adherence to policies and SOPs.

Qualifications

Requires a high school diploma or GED with 2 years in guest services/front desk or related area.
Alternative: 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration or related major; no work experience required.

Responsibilities

Manages day-to-day front desk operations to meet customer expectations and financial goals.
Supervises staff and coordinates with managers to implement front office procedures.
Handles guest complaints and resolutions, ensuring service quality and satisfaction.
Maintains open communication with employees to convey business objectives and performance expectations.
Oversees staffing levels to balance guest service, operations, and financial outcomes.
Ensures policy adherence and standard operating procedures are followed across the front desk.