Guest Experience Lead & F&B Team Coach

Rotana Hotels; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Rotana Hotels is seeking a dynamic Head Waiter/Head Waitress to lead a team delivering high-quality food & beverage service. You will coordinate with kitchen, stewarding, and cashiers to ensure smooth operations and timely setup according to meal periods.

You will train staff, manage schedules, maintain grooming standards, welcome guests, and provide a memorable dining experience while contributing to revenue goals.

Responsibilities

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
• Conduct regular training sessions with the assigned team in line with the departmental SOP's
• Monitor duty schedules for the respective team
• Ensure the proper appearance and grooming of assigned employees
• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being
• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel
• Contribute to meet and maximize the monthly revenue budget for the respective outlet

Job description

Rotana Hotels is seeking a dynamic Head Waiter/Head Waitress to lead a team delivering high-quality food & beverage service. You will coordinate with kitchen, stewarding, and cashiers to ensure smooth operations and timely setup according to meal periods.

You will train staff, manage schedules, maintain grooming standards, welcome guests, and provide a memorable dining experience while contributing to revenue goals.