Guest-Centric Waiter/Waitress — Service & Upsell Pro

Rotana Hotels; Abu Dhabi; On-site; AED 100,000 - 134,000; Full time

Job summary

Rotana Hotels is seeking a dynamic Waiter/Waitress for Beach Rotana Hotel in Abu Dhabi. You will provide professional service, greet and seat guests, and ensure a memorable dining experience with attentive menu knowledge and personalized recommendations.

The role emphasizes hygiene, teamwork, and proactive guest engagement, with opportunities to contribute to revenue through up-selling and outstanding service. Previous hospitality experience is preferred for this guest-facing position.

Qualifications

• Experience in hotel or restaurant service is preferred.
• Strong customer service and communication skills.
• Knowledge of wine, cocktails or menu is a plus.

Responsibilities

• Greet and seat guests in a professional, discreet and welcoming manner.
• Serve food and beverages according to the hotel standards.
• Acquire in-depth knowledge of the menu to advise guests.
• Maintain hygiene and cleanliness of the outlet and service equipment.
• Assist with mise-en-place and post-service tasks to ensure smooth operations.
• Apply up-selling techniques to enhance guest experience and revenue.

Skills

Guest service

Upselling

Discretion

Communication

Job description

Rotana Hotels is seeking a dynamic Waiter/Waitress for Beach Rotana Hotel in Abu Dhabi. You will provide professional service, greet and seat guests, and ensure a memorable dining experience with attentive menu knowledge and personalized recommendations.

The role emphasizes hygiene, teamwork, and proactive guest engagement, with opportunities to contribute to revenue through up-selling and outstanding service. Previous hospitality experience is preferred for this guest-facing position.