Guest Experience Lead — Cluster Reservations

Hilton; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Hilton in Abu Dhabi seeks a Cluster Reservations Agent to brighten guests’ day by handling inquiries and turning them into memorable reservations. You will deliver exceptional service to guests and team members alike, ensuring accuracy and smooth processing of every booking.

Use proactive selling to promote hotel services and upgrades, while supporting sales efforts and helping identify potential leads for future business opportunities within a renowned hospitality leader.

Responsibilities

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Job description

Hilton in Abu Dhabi seeks a Cluster Reservations Agent to brighten guests’ day by handling inquiries and turning them into memorable reservations. You will deliver exceptional service to guests and team members alike, ensuring accuracy and smooth processing of every booking.

Use proactive selling to promote hotel services and upgrades, while supporting sales efforts and helping identify potential leads for future business opportunities within a renowned hospitality leader.