Guest Experience & Hospitality Leader

Hilton; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Hilton Abu Dhabi is seeking a Guest Relations Manager to elevate the guest experience and lead a dynamic guest services team. You will oversee daily operations, ensure seamless service across bell, luggage storage and valet, and drive improvements based on guest feedback.

The role emphasizes hospitality warmth, integrity, and strong leadership to inspire the team and deliver memorable stays for every guest.

Qualifications

• A passion for spreading the warmth of hospitality and guest delight.
• Acting with integrity and doing the right thing.
• Strong leadership and the ability to motivate a team.
• A collaborative mindset with a focus on delivering memorable experiences.

Responsibilities

• Oversee day-to-day guest services operations across bell services, luggage storage, valet and related systems.
• Monitor guest satisfaction, address service issues and guide the team to improve the guest experience.
• Manage department administration including budgeting, forecasting and policy enforcement.

Skills

Guest relations

Customer service

Leadership

Teamwork

Integrity

Ownership

Job description

Hilton Abu Dhabi is seeking a Guest Relations Manager to elevate the guest experience and lead a dynamic guest services team. You will oversee daily operations, ensure seamless service across bell, luggage storage and valet, and drive improvements based on guest feedback.

The role emphasizes hospitality warmth, integrity, and strong leadership to inspire the team and deliver memorable stays for every guest.