Guest Experience Host - Russian Speaking

Travel and Leisure co.; Ras Al Khaimah; In loco; AED 45.000 - 72.000; Tempo pieno

Descrizione del lavoro

Travel and Leisure co. seeks a guest services professional in Ras al-Khaimah to greet and register owners and guests, provide local area information, and handle department paperwork.

You will use phones, faxes and computers and coordinate with resort operations to ensure a seamless check-in. Fluent in Arabic and English with strong communication and presentation skills is required; Russian native level is essential.

Competenze

• Experience in a similar hotel position.
• Excellent customer service and local area knowledge.
• Strong communication and interpersonal skills.
• Arabic and English proficiency.
• Professional presentation and grooming standards.
• High computer literacy.
• Experience with PMS systems is advantageous.
• Ability to work a flexible schedule including nights, weekends and holidays.

Mansioni

• Greeting and registering of owners and guests.
• Providing information on local area attractions.
• Completion of all department-related paperwork.
• Using all communication equipment, including telephones, facsimiles and computers.
• Assist in the tour generation process to meet qualifications.
• Meet guests face to face and generate sales appointments for sales centres.
• Build rapport with customers to ensure an exceptional experience.
• Coordinate with resort operations for seamless check-in.
• Articulate benefits of travelling within Travel amp Leisure's community.
• Meet targets and KPIs; weekend and public holiday shifts required.

Conoscenze

Customer service

Communication

Interpersonal skills

Arabic language

English language

Problem solving

Computer literacy

Flexible schedule

Presentation standards

Grooming standards

Strumenti

PMS systems

Descrizione del lavoro

How You ll Shine

• Greeting and registering of owners and guests
• Providing information on local area attractions
• Completion of all department-related paperwork
• Using all communication equipment, including telephones, facsimiles and computers
• Assist in the tour generation process to ensure that prospects meet the Company s tour qualification specifications
• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process
• Clearly articulate the benefit of travelling within Travel amp Leisure s community
• Meet targets and KPI s as set by the business
• This role requires you to be available for weekend and public holiday shifts
• This role requires a native level proficiency in Russian

How You ll Be Rewarded

Build your career with a value-driven organisation that promotes continual growth and development for its people

• Professional development funding
• Great career development opportunities

What You ll Bring

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic self-motivated and positive individual
• Arabic and English
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system Hirum Fidelio Opera etc is advantageous
• Have the ability to recognise and solve problems in the workplace
• Ability to work a flexible schedule including nights weekends public and school holidays

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Arabic and English
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous
• Have the ability to recognise and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.