Senior Hostess (Russian Speaker)

RIXOS; Abu Dhabi; On-site; AED 45,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

Duty meals

Vacation tickets

Medical insurance

Job summary

RIXOS Bab Al Bahr in Abu Dhabi is seeking a Hospitality Host/Restaurant Service team member. You will greet guests, manage reservations, seat guests, and ensure smooth dining room operations.

Diploma or degree in vocational hospitality is preferred; fresher or 1 year in a 4-5 star hotel. Fluency in Russian is required. This role is based on-site in Abu Dhabi with competitive benefits.

Qualifications

• Diploma or degree in vocational hospitality. Fresher or 1 year of experience in 4-5 star hotel.
• Fluency in Russian language is required.

Responsibilities

• Answer telephone within 3 rings using correct salutations and telephone etiquette.
• Greet guests at the restaurant entrance and seat them according to floor plan.
• Handle reservations, cancellations and changes; communicate updates to management.
• Maintain hostess stand, ensure tables and menus are properly set, clean and organized.
• Assist in cashiering procedures and support service staff to ensure high guest satisfaction.
• Promote F&B outlets during downtime and participate in training and meetings.

Skills

Russian language

Education

Diploma or degree in vocational hospitality

Job description

We are far more than the worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accor Ennismore s limitless possibilities By joining us every chapter of your story is yours to write and together we can imagine tomorrow s hospitality Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided breakfast lunch dinner midnight meal coffee breaks
• Vacation tickets benefits provided by the hotel
• Medical Insurance Provided b

Job Description

b Maintain complete knowledge of -Dining room layout table seat section numbers proper table setups restaurant capacity hours of operation price range and dress code- Restaurant reservation procedures- Daily house count arrivals departures VIP s- Scheduled in-house group activities locations and times- All department policies service proceduresAnswer telephone within 3 rings using correct salutations and telephone etiquette Take record and confirm restaurant reservations cancellations in accordance with departmental standards Communicate reservation cancellation changes to management as they arise throughout the shift Monitor the preparation of own assignments ensuring compliance to departmental standards Ensure that all menu s check folders are cleaned and in sufficient quantity Ensure that the hostess stand is cleaned and organized Review the Reservation book pre-assign designated tables and follow up on all special requests Greet the guests at the entrance of the restaurantSeat Guest accordingly to floor plan being fair to each waiter Show guests their table which has been designated to themEnsure that the guests are pleased with their table Present the open menu to the guest Ensure that the tables are set to the best service of the guest Anticipate heavy business times and organize procedures to handle waiting lines Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day Maintain positive guest relations at all times Be familiar with hotel services activities to respond to guest inquiries accurately Handle guest complaints following instant pacification procedures and insuring guest satisfaction Monitor guests reactions and confer frequently with management to ensure guest satisfaction Monitor and participate to ensure that all tables are cleared and reset according to the department procedures Monitor and maintain cleanliness and working conditions of own section equipment and supplies Assist restaurant staff with their job functions to ensure optimum service to guest when requested Promote a cooperative working climate maximizing productivity and quality Do table visits systematically at each meal period to ensure guest satisfaction Promote F amp B Outlets to each customer in down time Successful completion of the training process To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced To assist in Menu printing To report for duty punctually wearing the correct uniform and name tag To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards To provide friendly courteous and professional service at all times To maintain good working relationships with colleagues and all other departments To read and understand the hotel s Employee Handbook and to adhere to the hotel s rules and regulations and in particular the policies and procedures relating to Fire Hygiene Health and Safety To comply with local legislation as required To respond to any changes in the department as dictated by the needs of the hotel To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments areas if required to meet business demands and guest service needs To attend training and meetings as and when required

Diploma or degree in vocational hospitality, fresher or 1 year of experience in 4-5 star hotel.Fluency in Russian Language