Guest Experience Host

Travel and Leisure co.; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across regions

Great career development opportunities

Job summary

Travel Leisure Co is seeking a Guest Experience Host in Ras Al Khaimah to greet and register owners and guests, provide local area information, and support seamless check-in processes at our resorts. You will generate tour appointments and collaborate with sales centers, including livestream events, to deliver exceptional experiences.

You should bring prior hotel experience, a passion for hospitality, and confident communication.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Arabic and English.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Experience with PMS systems is advantageous.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Responsibilities

• Greeting and registering of owners and guests.
• Providing information on local area attractions.
• Completion of all department-related paperwork.
• Using all communication equipment including telephones, facsimiles and computers.
• Assist in the tour generation process to ensure that prospects meet the Company s tour qualification specifications.
• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream.
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered.
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process.
• Clearly articulate the benefit of travelling within Travel & Leisure s community.
• Meet targets and KPI s as set by the business.
• This role requires you to be available for weekend and public holiday shifts.

Skills

Customer service

Communication skills

Interpersonal skills

Arabic

English

Tools

Hirum

Fidelio

Opera

Job description

We Put the World on Vacation

Travel Leisure Co is the world s leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands Our dedicated associates help the company achieve its mission to put the world on vacation Innovation and growth keep our work interesting and fun Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide

GO WHERE YOU GROW

Discover a career fuelled by possibility at Accor Vacation Club If you love meeting new people and have an enthusiastic approach to delivering excellent customer service join our team at Ras Al-Khaimah as a Guest Experience Host amp Face-to-Face Lead Generator today

How You ll Shine

• Greeting and registering of owners and guests
• Providing information on local area attractions
• Completion of all department-related paperwork
• Using all communication equipment including telephones facsimiles and computers
• Assist in the tour generation process to ensure that prospects meet the Company s tour qualification specifications
• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process
• Clearly articulate the benefit of travelling within Travel amp Leisure s community
• Meet targets and KPI s as set by the business
• This role requires you to be available for weekend and public holiday shifts

How You ll Be Rewarded

Build your career with a value-driven organisation that promotes continual growth and development for its people Some of our many benefits on offer include

• Professional development funding
• Discounted hotel stays across Australia Fiji and New Zealand
• Great career development opportunities

To be successful in this role, you will be:

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Arabic and English
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous
• Have the ability to recognise and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.