Guest Experience Host - Russian Speaking

Travel + Leisure Co.; United Arab Emirates; On-site; AED 40,000 - 64,000; Full time

Benefits offered by this job

Professional development funding

Great career development opportunities

Job summary

Travel + Leisure Co. Ras Al-Khaimah is seeking a Guest Experience Host & Face-to-Face Lead Generator to welcome owners and guests, provide local area information, and handle check-in paperwork.

You will generate sales appointments, build rapport with customers, and collaborate with resort operations to ensure a seamless experience. Russian language skills and flexible weekend availability are required. This role offers growth opportunities within a global leisure travel company.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Arabic and English proficiency.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Experience with a PMS system (Hirum, Fidelio, Opera) is advantageous.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Responsibilities

• Greeting and registering owners and guests.
• Providing information on local area attractions.
• Completion of all department-related paperwork.
• Using all communication equipment, including telephones, facsimiles and computers.
• Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications.
• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream.
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered.
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process.
• Clearly articulate the benefit of travelling within Travel & Leisure’s community.
• Meet targets and KPI’s as set by the business.
• This role requires you to be available for weekend and public holiday shifts.
• This role requires a native level proficiency in Russian.

Skills

Customer service

Communication

Arabic

English

Schedule flexibility

Professional grooming

Problem solving

Russian language

Tools

PMS systems

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. GO WHERE YOU GROW Discover a career fuelled by possibility at Accor Vacation Club. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our team at Ras Al-Khaimah as a Guest Experience Host & Face-to-Face Lead Generator today!

How You’ll Shine

• Greeting and registering of owners and guests
• Providing information on local area attractions
• Completion of all department-related paperwork
• Using all communication equipment, including telephones, facsimiles and computers
• Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process
• Clearly articulate the benefit of travelling within Travel & Leisure’s community
• Meet targets and KPI’s as set by the business
• This role requires you to be available for weekend and public holiday shifts.
• This role requires a native level proficiency in Russian.

How You’ll Be Rewarded

Build your career with a value-driven organisation that promotes continual growth and development for its people.

Some of our many benefits on offer include:

• Professional development funding
• Great career development opportunities

What You’ll Bring

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Arabic and English
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous
• Have the ability to recognise and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighbouring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programmes. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.