Guest Experience Host

Travel + Leisure Co.; Ras al-Khaimah; On-site; AED 45,000 - 78,000; Full time

Job summary

Travel + Leisure Co. in Ras Al-Khaimah is seeking a Guest Experience Host & Face-to-Face Lead Generator to greet owners and guests, provide local area information, and support the tour qualification process.

You will work weekends and holidays, build rapport with guests, coordinate with resort operations, and help generate sales appointments for our sales centres and livestream channels. Arabic and English fluency, presentable appearance, and customer-service passion are essential.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Arabic and English.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous.
• Have the ability to recognise and solve problems in the workplace.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Responsibilities

• Greeting and registering of owners and guests
• Providing information on local area attractions
• Completion of all department-related paperwork
• Using all communication equipment, including telephones, facsimiles and computers
• Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process
• Clearly articulate the benefit of travelling within Travel & Leisure's community
• Meet targets and KPI's as set by the business
• This role requires you to be available for weekend and public holiday shifts.

Skills

Customer service

Communication

Interpersonal skills

Grooming & presentation

Problem solving

Flexibility

Bilingual English/Arabic

Tools

PMS systems

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

GO WHERE YOU GROW

Discover a career fuelled by possibility at Accor Vacation Club. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our team at Ras Al-Khaimah as aGuest Experience Host & Face-to-Face Lead Generatortoday!

How You'll Shine

• Greeting and registering of owners and guests

• Providing information on local area attractions

• Completion of all department-related paperwork

• Using all communication equipment, including telephones, facsimiles and computers

• Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications

• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream

• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered

• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process

• Clearly articulate the benefit of travelling within Travel & Leisure's community

• Meet targets and KPI's as set by the business

• This role requires you to be available for weekend and public holiday shifts.

How You'll Be Rewarded

Build your career with a value-driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional development funding

• Discounted hotel stays across Australia, Fiji, and New Zealand

• Great career development opportunities

What You'll Bring

To be successful in this role, you will be:

• Previous experience within a similar hotel position

• Genuine passion for customer service and the local area

• Excellent communicator with strong interpersonal skills

• Enthusiastic, self-motivated and positive individual

• Arabic and English

• Immaculate presentation and professional grooming standards

• High levels of computer literacy

• Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous

• Have the ability to recognise and solve problems in the workplace

• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.