Guest Experience Host – Luxury Resort Front Desk

AccorHotel; Dibba Al Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beach resort in Dibba Al Fujairah is seeking a Guest Service Agent to deliver exemplary guest service and maintain high standards in hospitality. The successful candidate will greet guests, manage reservations, and handle dining charges accurately. A background in hospitality and proficiency in Micros are preferred. The role emphasizes creating positive impressions and ensuring a smooth dining experience for all guests.

Qualifications

• Minimum 1 year of experience in a similar role.
• Experience in a hospitality environment is preferred.
• Able to remain calm under pressure.

Responsibilities

• Present a positive first impression of the establishment.
• Greet guests and manage waitlists effectively.
• Inform guests about current promotions.
• Answer incoming calls to the restaurant.
• Handle dining charges and payments accurately.
• Manage guest reservations and dietary requirements.

Skills

Proficiency in Micros

Calm and courteous demeanor

Fluency in English

Multilingual abilities

Job description

A luxury beach resort in Dibba Al Fujairah is seeking a Guest Service Agent to deliver exemplary guest service and maintain high standards in hospitality. The successful candidate will greet guests, manage reservations, and handle dining charges accurately. A background in hospitality and proficiency in Micros are preferred. The role emphasizes creating positive impressions and ensuring a smooth dining experience for all guests.