Guest Experience Host — Luxury Dubai Restaurant

IHG Hotels & Resorts; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Training

myWellbeing framework

Job summary

IHG Hotels & Resorts is seeking a Guest Service Host for InterContinental Dubai Marina, a five‑star luxury hotel in Dubai Marina. On-site role focusing on warm welcome, seating, reservations, and menu familiarization to ensure exceptional guest experiences.

You will work with the restaurant team to maintain service standards, resolve guest concerns, and support daily operations under the restaurant manager, with a strong emphasis on hospitality, teamwork, and efficiency.

Qualifications

• Minimum 2 years in a similar restaurant service role.
• Excellent guest service and communication skills.
• Ability to work calmly under pressure during peak periods.
• Experience in managing small teams and inventory.

Responsibilities

• Handle phone calls and restaurant reservations.
• Greet guests and ensure prompt, polite service.
• Seat guests and take initial drink orders.
• Engage with guests to ensure satisfaction.
• Assist restaurant manager in daily operations.
• Respond to complaints and help resolve them.
• Support other restaurant positions as needed.

Skills

Calm under pressure

Hospitality passion

Guest satisfaction

Team operations

Hands-on leadership

Job description

IHG Hotels & Resorts is seeking a Guest Service Host for InterContinental Dubai Marina, a five‑star luxury hotel in Dubai Marina. On-site role focusing on warm welcome, seating, reservations, and menu familiarization to ensure exceptional guest experiences.

You will work with the restaurant team to maintain service standards, resolve guest concerns, and support daily operations under the restaurant manager, with a strong emphasis on hospitality, teamwork, and efficiency.