Guest Experience Host & Lead Generator (Weekend Shifts)

Travel and Leisure co.; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across regions

Great career development opportunities

Job summary

Travel Leisure Co is seeking a Guest Experience Host in Ras Al Khaimah to greet and register owners and guests, provide local area information, and support seamless check-in processes at our resorts. You will generate tour appointments and collaborate with sales centers, including livestream events, to deliver exceptional experiences.

You should bring prior hotel experience, a passion for hospitality, and confident communication.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Arabic and English.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Experience with PMS systems is advantageous.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Responsibilities

• Greeting and registering of owners and guests.
• Providing information on local area attractions.
• Completion of all department-related paperwork.
• Using all communication equipment including telephones, facsimiles and computers.
• Assist in the tour generation process to ensure that prospects meet the Company s tour qualification specifications.
• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream.
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered.
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process.
• Clearly articulate the benefit of travelling within Travel & Leisure s community.
• Meet targets and KPI s as set by the business.
• This role requires you to be available for weekend and public holiday shifts.

Skills

Customer service

Communication skills

Interpersonal skills

Arabic

English

Tools

Hirum

Fidelio

Opera

Job description

Travel Leisure Co is seeking a Guest Experience Host in Ras Al Khaimah to greet and register owners and guests, provide local area information, and support seamless check-in processes at our resorts. You will generate tour appointments and collaborate with sales centers, including livestream events, to deliver exceptional experiences.

You should bring prior hotel experience, a passion for hospitality, and confident communication.