Guest Experience Host & Face-to-Face Lead Generator

Travel + Leisure Co.; Ras al-Khaimah; On-site; AED 45,000 - 78,000; Full time

Job summary

Travel + Leisure Co. in Ras Al-Khaimah is seeking a Guest Experience Host & Face-to-Face Lead Generator to greet owners and guests, provide local area information, and support the tour qualification process.

You will work weekends and holidays, build rapport with guests, coordinate with resort operations, and help generate sales appointments for our sales centres and livestream channels. Arabic and English fluency, presentable appearance, and customer-service passion are essential.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Arabic and English.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous.
• Have the ability to recognise and solve problems in the workplace.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Responsibilities

• Greeting and registering of owners and guests
• Providing information on local area attractions
• Completion of all department-related paperwork
• Using all communication equipment, including telephones, facsimiles and computers
• Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process
• Clearly articulate the benefit of travelling within Travel & Leisure's community
• Meet targets and KPI's as set by the business
• This role requires you to be available for weekend and public holiday shifts.

Skills

Customer service

Communication

Interpersonal skills

Grooming & presentation

Problem solving

Flexibility

Bilingual English/Arabic

Tools

PMS systems

Job description

Travel + Leisure Co. in Ras Al-Khaimah is seeking a Guest Experience Host & Face-to-Face Lead Generator to greet owners and guests, provide local area information, and support the tour qualification process.

You will work weekends and holidays, build rapport with guests, coordinate with resort operations, and help generate sales appointments for our sales centres and livestream channels. Arabic and English fluency, presentable appearance, and customer-service passion are essential.