Guest Experience Host — Growth, Perks & Travel

Travel and Leisure co.; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across regions

Great career development opportunities

Job summary

Travel Leisure Co in Ras Al-Khaimah is seeking a Guest Experience Host to greet and register owners and guests, provide local area information, and handle department paperwork. You will use phones, faxes, and computers and assist in the tour qualification process to generate qualified prospects for our sales centres.

You will meet guests in person, build rapport, and coordinate with resort operations to ensure a seamless check-in experience.

Qualifications

• Previous experience in a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic self-motivated and positive individual.
• Arabic and English.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Responsibilities

• Greeting and registering of owners and guests.
• Providing information on local area attractions.
• Completion of all department-related paperwork.
• Using all communication equipment including telephones facsimiles and computers.
• Assist in the tour generation process to ensure that prospects meet the Companys tour qualification specifications.
• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream.
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered.
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process.
• Clearly articulate the benefit of travelling within Travel & Leisure s community.
• Meet targets and KPI s as set by the business.
• This role requires you to be available for weekend and public holiday shifts.]
• Greeting and registering of owners and guests.
• Providing information on local area attractions.
• Completion of all department-related paperwork.
• Using all communication equipment including telephones facsimiles and computers.
• Assist in the tour generation process to ensure that prospects meet the Companys tour qualification specifications.
• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream.
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered.
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process.
• Clearly articulate the benefit of travelling within Travel & Leisure s community.
• Meet targets and KPI s as set by the business.
• This role requires you to be available for weekend and public holiday shifts.

Skills

Arabic

English

Excellent communicator

Interpersonal skills

Genuine passion for customer service

Immaculate presentation

High computer literacy

Tools

PMS systems (Hirum Fidelio Opera)

Job description

Travel Leisure Co in Ras Al-Khaimah is seeking a Guest Experience Host to greet and register owners and guests, provide local area information, and handle department paperwork. You will use phones, faxes, and computers and assist in the tour qualification process to generate qualified prospects for our sales centres.

You will meet guests in person, build rapport, and coordinate with resort operations to ensure a seamless check-in experience.