Guest Experience Host & Live Lead Generator

Travel and Leisure Services Middle East FZ-L.L.C; Ras Al Khaimah; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across multiple

Great career development opportunities

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host & Face-to-Face Lead Generator in Ras Al-Khaimah. You will welcome owners and guests, provide local information, and manage paperwork while coordinating with resort teams to ensure seamless check-in and exceptional service.

The role requires strong customer service, bilingual Arabic/English communication, and flexibility to work weekends and holidays. Training and travel benefits enhance professional growth within the company.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Arabic and English.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous.
• Have the ability to recognise and solve problems in the workplace.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Responsibilities

• Greeting and registering of owners and guests.
• Providing information on local area attractions.
• Completion of all department-related paperwork.
• Using all communication equipment, including telephones, facsimiles and computers.
• Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications.
• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream.
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered.
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process.
• Clearly articulate the benefit of travelling within Travel & Leisure's community.
• Meet targets and KPI's as set by the business.
• This role requires you to be available for weekend and public holiday shifts.

Skills

Customer service

Arabic and English

Interpersonal skills

Flexible schedule

Sales awareness

Tools

Hirum PMS

Fidelio PMS

Opera PMS

Job description

Travel + Leisure Co. is seeking a Guest Experience Host & Face-to-Face Lead Generator in Ras Al-Khaimah. You will welcome owners and guests, provide local information, and manage paperwork while coordinating with resort teams to ensure seamless check-in and exceptional service.

The role requires strong customer service, bilingual Arabic/English communication, and flexibility to work weekends and holidays. Training and travel benefits enhance professional growth within the company.