Guest Experience Host & Live Tour Lead Generator

Travel + Leisure Co.; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays

Career development

Job summary

Travel + Leisure Co. is the leading vacation ownership and travel membership company.

Ras Al-Khaimah hosts a Guest Experience Host & Face-to-Face Lead Generator role, focused on greeting guests, sharing local attractions, and generating sales appointments for resorts and via livestream. You will play a key role in delivering exceptional customer service, building rapport, and driving tour qualification while coordinating with resort operations, and you’ll be required to work weekends and public

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Responsibilities

• Greet and register owners and guests.
• Provide information on local area attractions.
• Complete department paperwork.
• Use communication equipment (phones, FAX, computers).
• Assist in tour generation to meet qualification specs.
• Meet guests face-to-face and generate sales appointments for sales centres and via livestream.
• Build rapport to ensure an exceptional experience.
• Coordinate with resort operations for a smooth check-in process.
• Articulate benefits of Travel & Leisure's community.
• Meet targets and KPIs as set by the business.
• Work weekend and public holiday shifts.

Skills

Customer service

Communication

Interpersonal skills

Arabic and English

Tools

Hirum

Fidelio

Opera

Job description

Travel + Leisure Co. is the leading vacation ownership and travel membership company.

Ras Al-Khaimah hosts a Guest Experience Host & Face-to-Face Lead Generator role, focused on greeting guests, sharing local attractions, and generating sales appointments for resorts and via livestream. You will play a key role in delivering exceptional customer service, building rapport, and driving tour qualification while coordinating with resort operations, and you’ll be required to work weekends and public