Guest Experience Host & Live Lead Generator

Travel + Leisure Co.; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across multiple

Great career development opportunities

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host & Face-to-Face Lead Generator in Ras Al-Khaimah to greet and register owners and guests, share local area information, and support the tour qualification process.

You will build rapport with customers, coordinate with resort operations, and drive sales appointments, including livestream opportunities, while meeting targets and adapting to weekend and public holiday schedules.

Qualifications

• Experience in a hotel position.
• Passion for customer service and local area.
• Excellent communication and interpersonal skills.
• Arabic and English proficiency.

Responsibilities

• Greet and register owners and guests.
• Provide information on local area attractions.
• Complete department-related paperwork.
• Use communication equipment (phones, fax, computers).
• Assist in tour generation to meet qualification specs.
• Meet guests and generate sales appointments for sales centres and via livestream.
• Build rapport with customers to ensure an exceptional experience.
• Coordinate with resort operations for smooth check-in process.
• Articulate benefits of traveling within Travel & Leisure's community.
• Meet targets and KPIs as set by the business.
• Availability for weekend and public holiday shifts.

Skills

Excellent communication

Customer service

Bilingual Arabic & English

Weekend availability

PMS experience

Tools

Hirum

Fidelio

Opera

Job description

Travel + Leisure Co. is seeking a Guest Experience Host & Face-to-Face Lead Generator in Ras Al-Khaimah to greet and register owners and guests, share local area information, and support the tour qualification process.

You will build rapport with customers, coordinate with resort operations, and drive sales appointments, including livestream opportunities, while meeting targets and adapting to weekend and public holiday schedules.