Guest Experience Host: Front Desk & Service

Robinson & Co (Singapore) Pte Ltd

Dubai

On-site

AED 40,000 - 60,000

Full time

4 days ago

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Job summary

Al-Futtaim Motors in Dubai seeks a UAE National Receptionist to deliver a world-class welcome and seamless customer journey at the branch. You will guide customers, coordinate with the Service Advisors, and support cross-department interactions to meet client needs promptly.

Key responsibilities include handling inquiries, scheduling appointments, and ensuring a positive exit experience. The role emphasizes exceptional service, clear communication, and professional management of customer

Qualifications

Exceptional customer service skills.
Excellent communication and interpersonal skills.
Ability to multi-task and prioritize under pressure.
Experience in customer interaction and management.
2-3 years of experience in customer service roles.
Strong planning and organizing skills.

Responsibilities

Greet customers warmly and direct them to the appropriate department.
Assist with appointment scheduling and coordination with Service Advisors.
Coordinate with various departments to facilitate customer visits and resolve issues.
Escalate complaints to Reception Manager when needed and track resolutions.
Report health and safety issues and support coverage when needed.
Filter and manage the customer complaint cycle, including follow-up on No Shows.