Automotive Service Reception Host

AlFuttaim; Dubai; Sur place; AED 45 000 - 67 000; Plein temps

Résumé du poste

Al-Futtaim Motors in Dubai is seeking a Customer Reception Host in Automotive Service to welcome visitors, coordinate appointments and guide customers from arrival to departure, ensuring attentive service at every step.

The role targets candidates with 2–3 years in customer service, strong communication skills, and a calm, solution-focused approach for a busy service environment. Full-time position based in Dubai, UAE.

Qualifications

• Two to three years of customer service experience.
• Background in automotive reception, appointment coordination or service support is advantageous.
• Excellent spoken communication and interpersonal ability.

Responsabilités

• Welcome customers professionally and create a positive first impression of the branch.
• Determine the purpose of each visit and direct the customer to the relevant department.
• Verify appointments and connect visitors with the assigned Service Advisor.
• Coordinate an orderly handover without leaving customers uncertain about the next step.
• Answer incoming telephone calls and respond with clear, accurate information.
• Schedule or revise service appointments in coordination with the Customer Engagement Contact Centre.
• Register customer complaints and upgrade urgent matters to the Reception Manager.
• Monitor each complaint through the required cycle and follow up until ownership is confirmed.
• Contact customers who miss scheduled appointments and support appropriate rebooking.
• Manage electronic Vehicle Health Check activity and related customer coordination.
• Help maintain a safe reception environment and report health or safety concerns.
• Track customer-service indicators and contribute to branch performance targets.
• Acknowledge departing customers and ensure any unresolved matter has been recorded.

Connaissances

Automotive customer service

Appointment scheduling

Telephone call handling

Complaint registration and escalation

Reception performance monitoring

Customer journey coordination

No-show follow-up

Electronic Vehicle Health Checks

Health and safety awareness

Front-of-house organization

Formation

High school diploma or equivalent

Description du poste

Al-Futtaim Motors in Dubai is seeking a Customer Reception Host in Automotive Service to welcome visitors, coordinate appointments and guide customers from arrival to departure, ensuring attentive service at every step.

The role targets candidates with 2–3 years in customer service, strong communication skills, and a calm, solution-focused approach for a busy service environment. Full-time position based in Dubai, UAE.