Customer Reception Host, Luxury Auto Brand

Al-Futtaim; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Al-Futtaim Motors is seeking a Customer Reception Host to deliver outstanding support to visitors. As the first point of contact, you will identify customer needs and coordinate the journey from entry to exit, ensuring satisfaction and smooth service flow.

Reporting to the Retail Service Manager, you will manage appointments, direct customers to service advisors, and promote the brand's commitment to quality service while maintaining health and safety standards.

Qualifications

• High School Diploma required.
• 2-3 years of experience in customer service.
• Strong planning and organizing skills.
• Proficiency in customer interaction and management.

Responsibilities

• Ensure customers receive a warm welcome upon entering the branch and direct them to the appropriate department.
• Identify the reason for visits and guide customers to meet their needs.
• Direct customers with appointments to the correct Service Advisor for a smooth handoff.
• Provide a warm send-off to acknowledge and thank customers on exit.
• Raise customer complaints to the Reception Manager promptly for timely resolution.
• Answer incoming calls and schedule or reschedule appointments with the Customer Engagement Contact Centre.
• Assist in facilitating the complete customer journey and manage health and safety issues.
• Filter and manage the complaint cycle, and follow up on no-shows.
• Manage electronic Vehicle Health Checks (eVHC) effectively.

Skills

Communication skills

Conflict resolution

Organizational skills

Appointment scheduling

Education

High School Diploma

Job description

Al-Futtaim Motors is seeking a Customer Reception Host to deliver outstanding support to visitors. As the first point of contact, you will identify customer needs and coordinate the journey from entry to exit, ensuring satisfaction and smooth service flow.

Reporting to the Retail Service Manager, you will manage appointments, direct customers to service advisors, and promote the brand's commitment to quality service while maintaining health and safety standards.