Front Desk Supervisor: Lead Guest Experience & Team Growth

Hilton; Ras Al Khaimah; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Incredible travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton is seeking a Front Desk Supervisor to oversee front office operations and coordinate with departments to deliver exceptional hospitality in Ras Al Khaimah. You will lead a team to create memorable first impressions, maintain high service standards, and drive guest satisfaction.

You will supervise shift activities, ensure staff are informed about products and promotions, and promote training and professional growth while maintaining a warm, welcoming front desk environment.

Qualifications

• Minimum 2 years’ experience as a Front Office Supervisor in a hotel environment.
• Proven leadership and team management skills.
• Strong commitment to delivering exceptional guest experiences.
• Good knowledge of Front Office operations and hotel procedures.
• Relevant hospitality or management qualification is an advantage.

Responsibilities

• Lead Front Desk operations: Supervise Front Desk activities during your shift, ensuring consistently high standards of service.
• Keep the team informed: Ensure Team Members are up to date on hotel products, services, pricing, promotions, VIP guests, and special events.
• Develop and support the team: Monitor appearance, performance, and service standards while promoting training, teamwork, and professional growth.
• Delight our guests: Manage guest requests, inquiries, and complaints promptly and professionally to create memorable experiences.
• Maximize revenue opportunities: Support hotel revenue through effective up-selling and promotional initiatives.
• Maintain professional standards: Ensure the Front Desk is always welcoming, professional, and focused on delivering the light and warmth of hospitality.

Skills

Leadership

Guest service

Team management

Front Office operations

Communication

Education

Hospitality or management qualification

Job description

Hilton is seeking a Front Desk Supervisor to oversee front office operations and coordinate with departments to deliver exceptional hospitality in Ras Al Khaimah. You will lead a team to create memorable first impressions, maintain high service standards, and drive guest satisfaction.

You will supervise shift activities, ensure staff are informed about products and promotions, and promote training and professional growth while maintaining a warm, welcoming front desk environment.