Front Desk Supervisor — Lead Guest Experience

Waldorf Astoria Kuwait; Dubai; On-site; AED 60,000 - 100,000; Full time

Benefits offered by this job

Incredible travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton in Dubai seeks a Front Desk Supervisor to oversee front office operations and uphold the highest standards of guest service. You will lead a team, coordinate with departments, and ensure seamless communication with guests to deliver memorable hospitality experiences.

The role emphasizes training, mentorship, and proactive guest handling, with a focus on up-selling and revenue opportunities while maintaining a warm, professional reception.

Qualifications

• Minimum 2 years' experience as a Front Office Supervisor in a hotel environment.
• Proven leadership and team management skills.
• Strong commitment to delivering exceptional guest experiences.
• Good knowledge of Front Office operations and hotel procedures.
• Relevant hospitality or management qualification is an advantage.

Responsibilities

• Lead Front Desk operations during your shift, ensuring high service standards.
• Keep the team informed about hotel products, services, pricing, promotions, VIP guests and events.
• Develop and support the team through training, teamwork and growth.
• Delight our guests by promptly addressing requests, inquiries and complaints.
• Maximize revenue opportunities through up-selling and promotional initiatives.
• Maintain a welcoming, professional Front Desk aligned with Hilton hospitality norms.

Skills

Front Office ops

Leadership

Guest service

Front Office procedures

Hospitality qualification adv

Job description

Hilton in Dubai seeks a Front Desk Supervisor to oversee front office operations and uphold the highest standards of guest service. You will lead a team, coordinate with departments, and ensure seamless communication with guests to deliver memorable hospitality experiences.

The role emphasizes training, mentorship, and proactive guest handling, with a focus on up-selling and revenue opportunities while maintaining a warm, professional reception.