Guest Experience & Front Office Leader

Millenniumhotelscareers; Dubai; On-site; AED 156,000 - 257,000; Full time

Job summary

Millenniumhotelscareers is seeking a Front Office Manager to oversee guest services and hotel operations, with a focus on optimizing revenue and guest satisfaction. You will manage room availability, front desk procedures, and daily front office functions to maintain excellence from arrival through departure.

Responsibilities include leading the front office team, training to deliver personalized service, coordinating with other departments, and contributing to the budget and cost controls to

Qualifications

• Proven leadership of front office teams.
• Track record of delivering guest service excellence.
• Ability to analyze data and optimize operations.
• Experience in hotel policies and procedures.

Responsibilities

• Provide strong leadership and guidance to the front office team.
• Manage schedules and performance to maintain high service standards.
• Enhance guest experience from arrival to departure.
• Streamline check-in/check-out and reservation processes.
• Collaborate with sales and marketing to optimize room revenue.
• Prepare and analyze front office performance reports.
• Monitor costs and contribute to the hotel budget.
• Train staff on customer service and procedures.

Skills

Leadership

Guest service

Team management

Data analysis

Job description

Millenniumhotelscareers is seeking a Front Office Manager to oversee guest services and hotel operations, with a focus on optimizing revenue and guest satisfaction. You will manage room availability, front desk procedures, and daily front office functions to maintain excellence from arrival through departure.

Responsibilities include leading the front office team, training to deliver personalized service, coordinating with other departments, and contributing to the budget and cost controls to