Head Front Office & Guest Experience (5★ Hotel)

Caesars Hotel All Jobs; Dubai; On-site; AED 239,000 - 331,000; Full time

Job summary

Front Office Manager role in a luxury hotel in the United States is seeking a dynamic, guest-focused leader to oversee the front desk and concierge teams. You will drive service excellence, training, and daily operations to ensure memorable guest experiences.

The ideal candidate has prior 5-star hotel experience, strong organizational skills, fluent English, and the ability to manage a busy, guest-facing operation with grace under pressure.

Qualifications

• Previous experience as Front Office/Reception Manager in a 5* hotel.
• Fluent English, both spoken and written.
• Ability to lead front office and deliver high guest experiences.

Skills

Front Office Management

Hospitality

Attention to detail

Organisational skills

Guest experience

People skills

Administration skills

English language

Job description

Front Office Manager role in a luxury hotel in the United States is seeking a dynamic, guest-focused leader to oversee the front desk and concierge teams. You will drive service excellence, training, and daily operations to ensure memorable guest experiences.

The ideal candidate has prior 5-star hotel experience, strong organizational skills, fluent English, and the ability to manage a busy, guest-facing operation with grace under pressure.