Front Desk Agent - Russian Speaker

Rotana Hotels; Fujairah; On-site; AED 60,000 - 85,000; Full time

Job summary

Rotana Hotels is seeking a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure. You will be the first and last impression for guests, ensuring a warm welcome and smooth check-in and check-out experience.

You will maintain up-to-date knowledge of hotel services, local attractions, and hotel policies, respond promptly to inquiries, and uphold privacy and service standards to create memorable stays for all guests.

Responsibilities

• Provide prompt, courteous and efficient service to all guests to achieve high customer satisfaction from arrival to departure.
• Greet guests by name and escort to their room to make them feel welcomed.
• Maintain knowledge of hotel information, services, promotions, and local attractions to answer queries.
• Process check-in/check-out and accurate posting of incidental charges using Front Office systems.
• Respect guest privacy and uphold hotel policies and service standards.

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings