Front Desk Agent (Russian Speaker)

Rotana Hotels; Dubai; On-site; AED 33,000 - 61,000; Full time

Job summary

Rotana Hotels in Dubai seeks a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure. You will greet guests by name, guide them to their rooms, and assist with hotel activity inquiries, ensuring a memorable experience.

The role requires a welcoming, proactive attitude and solid knowledge of hotel policies, facilities, and local attractions to respond to guest requests and provide exceptional service.

Qualifications

• Provide prompt, courteous and efficient service to all guests to achieve high customer satisfaction.
• Greet guests by name when known and escort them to their room.
• Assist guests with in-room and hotel activity inquiries/requests.
• Maintain up-to-date knowledge of hotel information, local services, including hours, promotions, events and attractions.
• Understand and adhere to front desk policies, procedures and service standards.

Responsibilities

• Provide prompt, courteous and efficient service to all guests, aiming for high customer satisfaction through personalized service from arrival to departure.
• Ensure guests are greeted by name if known and escorted to their room to make them feel welcomed.
• Assist guests with in-room and hotel activity inquiries and requests.
• Maintain current knowledge of hotel facilities, hours, promotions, events, and local attractions to respond to guest queries.
• Administer front desk cashiering and ensure accurate postings of incidental charges using front office systems.
• Handle check-in/check-out processes with accuracy and maintain guest privacy.
• Demonstrate understanding of hotel policies and service standards and knowledge of hotel facilities.

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings