Customer Service Coordinator - Majid Al Futtaim Properties - Dubai, UAE

Majid Al Futtaim; Dubai; On-site; AED 66,960 - 89,280; Full time

Benefits offered by this job

Career growth opportunities

Dynamic and diverse team environment

Focus on service excellence

Job summary

Majid Al Futtaim is looking for a dedicated Customer Service Coordinator to support daily operations at its mall in Dubai. You will deliver exceptional service, handle inquiries, and manage feedback to enhance visitor experiences.

The ideal candidate will have a minimum of 2 years of customer service experience, excellent communication skills, and the ability to maintain a professional demeanor in a busy environment. Join us for a rewarding career with opportunities for growth and development.

Qualifications

• Minimum 2 years of customer service experience within a reputed shopping mall or luxury hotel environment in the GCC.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm, professional, and approachable in a fast-paced setting.

Responsibilities

• Deliver high-quality customer service at the mall's Information Desk.
• Maintain updated knowledge of mall amenities, store locations, and promotions.
• Assist visitors by providing directions and responding to inquiries.
• Manage customer feedback and resolve complaints courteously.
• Support the execution of the Gift Card program and ensure accurate cash handling.
• Collaborate with the mall's operations and marketing teams.

Skills

Frontline customer service and complaint handling

Communication and conflict resolution

Point-of-sale and payment handling accuracy

Knowledge of mall operations and guest relations

Professional presentation and teamwork

Education

High school diploma or equivalent

Diploma or certification in hospitality or customer service

Job description

Position Overview

Majid Al Futtaim Properties is looking for a dedicated and customer‑focused Customer Service Coordinator to support the daily operations of the Customer Service Information Desk at one of its leading shopping malls in Dubai. The role is key to ensuring an exceptional visitor experience by providing accurate information, handling customer inquiries, and maintaining the highest standards of service and professionalism.

Job Details

Country: UAE
City: Dubai
Industry: Real Estate
Function: Customer Service
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full‑time

Key Responsibilities

• Deliver high‑quality customer service at the mall's Information Desk, ensuring smooth day‑to‑day operations.
• Maintain updated knowledge of mall amenities, store locations, promotions, and upcoming events.
• Assist visitors by providing clear directions and responding to inquiries in person or via phone.
• Manage customer feedback and resolve complaints courteously, following established service procedures and SLAs.
• Support the execution of the Gift Card program and ensure accurate cash handling in compliance with policies.
• Collaborate with the mall's operations and marketing teams to enhance customer engagement initiatives.
• Ensure all customer interactions reflect Majid Al Futtaim's service excellence and brand standards.

Ideal Profile

• High school diploma or equivalent; a diploma or certification in hospitality or customer service is an advantage.
• Minimum 2 years of customer service experience within a reputed shopping mall or luxury hotel environment in the GCC.
• Excellent communication, interpersonal, and problem‑solving skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm, professional, and approachable in a fast‑paced setting.

Skills Set

• Frontline customer service and complaint handling.
• Communication and conflict resolution.
• Point‑of‑sale and payment handling accuracy.
• Knowledge of mall operations and guest relations.
• Professional presentation and teamwork.

Why Join Us

• Be part of one of the region's leading property and lifestyle companies.
• Work in a vibrant, customer‑centric environment that values service excellence.
• Join a diverse and dynamic team focused on creating memorable experiences.
• Grow your career within an organization that promotes learning and professional development.

About the Company

Majid Al Futtaim is a leading diversified group headquartered in Dubai, operating across retail, real estate, leisure, and lifestyle sectors. Through its landmark shopping malls and mixed‑use developments, the company has redefined modern living experiences in the Middle East. Majid Al Futtaim Properties continues to set industry benchmarks in service, innovation, and sustainability—creating destinations that inspire, entertain, and connect communities across the region.