Mall Guest Services Coordinator

Majid Al Futtaim; Dubai; On-site; AED 78,120 - 111,600; Full time

Job summary

Majid Al Futtaim is seeking a Customer Service Coordinator for the Mall Desk in Dubai. This role is crucial in delivering a high-quality visitor experience by assisting customers, managing complaints, and facilitating mall services. Applicants should possess strong communication skills and ideally have at least 2 years of relevant experience.

The successful candidate will maintain operational standards and support the execution of various customer-focused programs. A full-time position with a salary ranging from 7,000 to 10,000 AED per month awaits.

Qualifications

• Minimum 2 years of customer service experience in a reputed shopping centre, luxury hotel, or similar environment.
• GCC or international customer service experience is an advantage.
• Strong communication skills with the ability to provide clear directions and information to customers.

Responsibilities

• Support the operation of the Customer Service Information Desk.
• Assist customers by providing directions and store guidance.
• Handle customer complaints and escalate unresolved issues.

Skills

Customer service

Mall information desk

Complaint handling

Visitor assistance

Mall directions

Store location guidance

Promotional event information

Phone query handling

Face‑to‑face customer support

Gift card program support

Payment handling procedures

Service level agreement follow‑up

Customer experience

Shopping centre operations

Front desk coordination

Retail tenant coordination

Hospitality service standards

Customer feedback handling

Professional communication

Service recovery

Issue escalation

Mall amenities knowledge

Facilities information

Customer service documentation

Education

High school diploma or equivalent

Job description

Majid Al Futtaim is seeking a Customer Service Coordinator for the Mall Desk in Dubai. This role is crucial in delivering a high-quality visitor experience by assisting customers, managing complaints, and facilitating mall services. Applicants should possess strong communication skills and ideally have at least 2 years of relevant experience.

The successful candidate will maintain operational standards and support the execution of various customer-focused programs. A full-time position with a salary ranging from 7,000 to 10,000 AED per month awaits.