Guest Experience Coordinator — Luxury Hotel

Avanta Works; Abu Dhabi; In loco; AED 45.000 - 54.000; Tempo pieno

Descrizione del lavoro

Avanta Works in Abu Dhabi is seeking a Guest Services Coordinator for our luxury hotel to deliver outstanding guest experiences. You will greet guests, assist with check-in and check-out, handle requests, and coordinate with departments to fulfill needs.

The ideal candidate communicates clearly in English, solves problems on the fly, and stays organized in a fast-paced environment. Arabic skills are a plus, and you should be flexible to work evenings, weekends and holidays as needed.

Competenze

• Bachelor's degree in hospitality or related field.
• Minimum 2 years of customer service experience, preferably in luxury hotels.
• Excellent English communication; Arabic language skills are a plus.
• Strong problem-solving and multitasking abilities.
• Willing to work evenings, weekends and holidays as needed.
• Professional demeanor with strong attention to detail.

Mansioni

• Greet and welcome guests upon arrival.
• Assist guests with check-in and check-out procedures.
• Handle guest requests, inquiries, and complaints promptly and professionally.
• Coordinate with other hotel departments to fulfill guest needs.
• Maintain knowledge of hotel services, facilities, and local attractions to provide recommendations and assistance.
• Manage reservations for hotel amenities such as dining, spa services, and transportation.
• Ensure all guest information is accurately recorded in the hotel system.
• Collaborate with housekeeping to ensure rooms are prepared for guest arrival.
• Follow safety procedures and maintain a safe working environment for guests and employees.

Conoscenze

Communication

Problem solving

Multitasking

Time management

Flexibility

Formazione

Bachelor's degree in Hospitality or related field

Descrizione del lavoro

Avanta Works in Abu Dhabi is seeking a Guest Services Coordinator for our luxury hotel to deliver outstanding guest experiences. You will greet guests, assist with check-in and check-out, handle requests, and coordinate with departments to fulfill needs.

The ideal candidate communicates clearly in English, solves problems on the fly, and stays organized in a fast-paced environment. Arabic skills are a plus, and you should be flexible to work evenings, weekends and holidays as needed.