Guest Services Coordinator

SwiftMove Logistics; Ajman; On-site; AED 33,000 - 41,000; Full time

Job summary

SwiftMove Logistics is seeking a Guest Services Coordinator at a luxury hotel in Ajman. The role demands fluent English, strong communication, and excellent guest care to ensure a memorable stay for visitors.

The position is full-time with a salary of $900 per month. Responsibilities include greeting guests, handling inquiries, coordinating reservations, and supporting check-in/check-out while maintaining high service standards.

Qualifications

• Fluent in English; additional languages are a plus.
• Excellent communication skills are required.
• Strong organizational skills are essential for coordinating guest needs.
• Ability to work well under pressure in a fast-paced hotel environment.
• Experience in customer service or hospitality is preferred.
• Friendly, helpful attitude toward guests is important.
• Flexibility to work weekends and holidays if needed.

Responsibilities

• Greet guests upon arrival and assist with check-in.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services and local attractions.
• Assist with reservations for accommodations, restaurants, events, etc.
• Coordinate with other departments to fulfill guest requests or resolve issues.
• Maintain accurate records of guest interactions and transactions.
• Ensure rooms are clean and stocked before check-in.
• Process payments for guest services using electronic systems.
• Assist with check-out and collect guest feedback.
• Handle emergencies or unexpected situations calmly.

Skills

Fluent English

Excellent communication

Strong organizational skills

Work well under pressure

Customer service experience

Friendly and helpful attitude

Weekend/holiday flexibility

Job description

We are seeking a highly organized and customer-oriented Guest Services Coordinator to join our team at a luxury hotel in Ajman The ideal candidate will be fluent in English have excellent communication skills and be able to work well under pressure As a Guest Services Coordinator you will be responsible for providing exceptional service to hotel guests handling requests and complaints and ensuring that their stay is comfortable and enjoyable You will also assist with reservations check-ins and check-outs and provide information about the hotels amenities and services

This is a full-time position with a salary of $900 per month

Requirements

• Fluent in English Arabic or other languages are a plus
• Excellent communication skills
• Strong organizational skills
• Ability to work well under pressure
• Previous experience in customer service or hospitality preferred
• A friendly and helpful attitude towards guests
• Flexibility to work weekends and holidays if needed

Responsibilities

• Greet guests upon arrival and assist with check-in process
• Handle guest inquiries requests and complaints promptly and professionally
• Provide information about the hotels amenities services and local attractions
• Assist with reservations for accommodations restaurants events etc
• Coordinate with other departments to fulfill guest requests or resolve issues
• Maintain accurate records of guest interactions and transactions
• Ensure that all guest rooms are clean and properly stocked before check-in
• Process payments for guest services using electronic systems
• Assist with check-out process including collecting feedback from guests
• Handle any emergencies or unexpected situations in a calm manner

We welcome applicants from all nationalities but preference will be given to Egyptian or Nepali candidates who are fluent in English

This is a great opportunity for someone looking to gain experience in the hospitality industry or grow their career in customer service