Guest Experience Coordinator

Dorchester Collection; Dubai; On-site; AED 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast in姯

50% off at bars and restaurants within

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation to and

Uniform provided by the Company with*

Service Charge

Job summary

Dorchester Collection in Dubai seeks a Guest Experience Coordinator to elevate the guest journey from pre-arrival to post-stay feedback. You will be the first contact after booking, coordinating requests and room assignments with a focus on seamless, personalized service.

You will work within our Rooms - Guest Relations division, bringing the We Care philosophy to life through teamwork, meticulous attention to detail, and exceptional communication in English.

Qualifications

• Experience in Front Desk, Guest Relations or Concierge is preferred.
• Excellent English proficiency; additional languages a plus.
• Familiarity with hotel systems such as Microsoft Dynamics, Opera, HotSOS and Spa Soft is advantageous.

Responsibilities

• Contribute to processes that promote the Dorchester Collection culture and guest experience.
• Own the pre-arrival experience and serve as the first point of contact after booking.
• Act as an air traffic controller for guest requests and manage room allocation for timely service.
• Ensure guest requests, room allocation, recognition, delivery and administration are executed accurately.
• Create and distribute operational tasks and uphold system business rules for service requests.

Skills

Front Desk Experience

Guest Relations

Concierge Experience

English Proficiency

Hotel System Familiarity

Tools

Microsoft Dynamics

Opera

HotSOS

Spa Soft

Job description

Who we are Our Hotels We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity.

Reference 2025-5965 Hotel

The Lana

Division & Department

Rooms - Guest Relations

Job Title

Guest Experience Coordinator

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and submitting your application please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Experience Coordinator you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

What youll get

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What youll do

• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture values and bring the Company Philosophy We Care to life ensuring our employees and guests receive nothing but the best experience.
• You will own the pre arrival experience becoming the first point of contact for our guest after the booking has been made.
• You will act as an air traffic controller for all incoming guest requests and cases. Managing the hotel inventory by allocating the right room to the right guest at the right time. You will proactively manage all administrative and technical requirements to ensure seamless guest experience.
• You will ensure guest requests room allocation recognition delivery and additional administration are executed timely seamlessly and accurately.
• You will own the creation and distribution of operational tasks and you will own the system business rules for service requests.
• Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a Guest Experience Coordinator youll have the opportunity to bring these to life and continue to create our legacy.

The items shared are the essence of a day in the life of a Guest Experience Coordinator but well make sure you are provided with specifics on how we care for our hotel.

What youll bring

• Bring your unique personality and enthusiasm to both the role and the team making a positive impact every day.
• You are focused on process improvement meticulous with details and persistent in follow-up to ensure excellence.
• Clear communication is the backbone of our success. You possess outstanding communication skills paired with a strong sense of customer service and business ethics.
• English is our primary language and you can communicate confidently and effectively in it.
• Previous experience in Front Desk Guest Relations or Concierge is preferred.
• A high level of English and proficiency in the local hotel language are essential; additional languages are a plus.
• Familiarity with systems such as Microsoft Dynamics Opera HotSOS and Spa Soft is highly advantageous.

Job Location

United Arab Emirates

Location

Dubai

Required Experience

IC