Guest Experience Front Desk Pro

Hilton; Abu Dhabi; On-site; AED 45,000 - 73,000; Full time

Job summary

Hilton is seeking a Front Desk Agent in Abu Dhabi to welcome guests, check them in and out, and provide local information to ensure memorable stays. You will promote hotel services and handle guest requests with warmth and professionalism.

Your role centers on delivering exceptional guest experiences, upholding Hilton’s standards of hospitality, integrity, and teamwork while contributing to a smooth front desk operation.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Integrity and accountability are valued traits.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Hilton is seeking a Front Desk Agent in Abu Dhabi to welcome guests, check them in and out, and provide local information to ensure memorable stays. You will promote hotel services and handle guest requests with warmth and professionalism.

Your role centers on delivering exceptional guest experiences, upholding Hilton’s standards of hospitality, integrity, and teamwork while contributing to a smooth front desk operation.