Guest Experience Concierge | Resolution & Engagement Pro

Miral; Abu Dhabi; Sur place; AED 70 000 - 110 000; Plein temps

Résumé du poste

Miral Destinations is seeking a guest services professional to manage guest inquiries, resolve issues, and drive service excellence across Yas Island attractions. The role emphasizes accurate record-keeping, payments processing, and proactive service enhancements.

You will engage guests onsite during events and campaigns, maintain high presentation standards, and support continuous improvement through feedback and surveys. Excellent communication and empathy are essential.

Qualifications

• Ability to establish and maintain rapport with guests.
• Proficient computer and system skills.
• Exceptional interpersonal, verbal, and written communication skills, with the ability to convert inquiries into sales.
• Outstanding empathy, problem-solving abilities, decision-making skills, and the ability to comprehend and explain technical information.
• Proven track record of achieving individual and team targets.

Responsabilités

• Handle inbound guest inquiries across Yas Island brands with focus on service.
• Resolve inquiries and complaints with prompt, quality responses.
• Use CRM tools, update guest records, and record payments.
• Suggest additional services to enhance guest experience.
• Support onsite guest engagement and surveys during peak periods.
• Contribute to team performance and share knowledge in meetings.

Connaissances

Customer service

Communication

Empathy

Problem solving

Sales oriented

Outils

CRM system

Description du poste

Miral Destinations is seeking a guest services professional to manage guest inquiries, resolve issues, and drive service excellence across Yas Island attractions. The role emphasizes accurate record-keeping, payments processing, and proactive service enhancements.

You will engage guests onsite during events and campaigns, maintain high presentation standards, and support continuous improvement through feedback and surveys. Excellent communication and empathy are essential.