Hotel Front Desk Agent - VIP Guest Services

Jobs Global; Abu Dhabi; On-site; AED 91,000 - 109,000; Full time

Job summary

Jobs Global is seeking a Front Desk Receptionist in Abu-Dhabi UAE to handle check-in/out, reservations, and guest information. The role requires assisting guests with payments and rooms, while delivering excellent service.

You will welcome guests, assign rooms, answer inquiries, coordinate with housekeeping, and offer upsell opportunities to enhance the guest experience. Fluency in required languages is essential for the role.

Qualifications

• Min 1 year experience as Front Office Agent or receptionist
• Gender: both female and male
• Russian or Ukrainian speakers only
• Experience with hotel reservations software
• Customer service orientation
• Excellent communication and organizational skills

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with housekeeping to ensure rooms are clean and ready
• Confirm group reservations and arrange services for VIPs and event attendees
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments

Skills

Customer service attitude

Excellent communication

Organizational skills

Tools

Hotel reservations software

Job description

Jobs Global is seeking a Front Desk Receptionist in Abu-Dhabi UAE to handle check-in/out, reservations, and guest information. The role requires assisting guests with payments and rooms, while delivering excellent service.

You will welcome guests, assign rooms, answer inquiries, coordinate with housekeeping, and offer upsell opportunities to enhance the guest experience. Fluency in required languages is essential for the role.