Guest Experience Concierge - Create Memorable Stays

W Hotels; Dubai; On-site; AED 45,000 - 71,000; Full time

Job summary

W Hotels is seeking a Guest Experience Expert to deliver memorable experiences for guests at West Crescent, Dubai. This role involves guiding guests through their stay, handling requests, and processing operational needs with a hands-on approach.

The ideal candidate has a high school diploma or GED and is comfortable standing and moving for extended periods. No related work experience or supervisory experience is required, and the role emphasizes professional appearance and customer service.

Qualifications

• High school diploma or GED equivalent.
• No related work experience.
• No supervisory experience.
• Able to stand, sit or walk for extended periods and move objects weighing up to 10 pounds.

Responsibilities

• Guest Experience Experts take initiative to deliver a wide range of services guiding guests through their stay.
• Process operational needs and address guest requests.
• Complete reports and share highlights of the local area.
• Make transactions feel like part of the guest experience.

Education

High school diploma or GED equivalent

Job description

W Hotels is seeking a Guest Experience Expert to deliver memorable experiences for guests at West Crescent, Dubai. This role involves guiding guests through their stay, handling requests, and processing operational needs with a hands-on approach.

The ideal candidate has a high school diploma or GED and is comfortable standing and moving for extended periods. No related work experience or supervisory experience is required, and the role emphasizes professional appearance and customer service.