Guest Experience Concierge

EDITION; Dubai; On-site; AED 56,000 - 78,000; Full time

Job summary

EDITION Hotels is hiring for a frontline guest services role in Dubai. You will answer phones, manage wake-up calls, relay messages, assist guests with internet access, and coordinate with bell staff to fulfill requests while upholding Edition’s service standards.

The position emphasizes courtesy, discretion, and professionalism in a luxury hotel setting. We welcome candidates who are eager to deliver exceptional guest experiences, maintain a polished appearance, and work collaboratively with a

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Answer guest calls and respond to requests with clear and courteous communication.
• Operate the front desk and assist guests with inquiries and wake-up calls as needed.
• Coordinate with bell/concierge team to fulfill guest needs and ensure satisfaction.
• Maintain professional appearance and protect guest confidentiality.

Skills

Telephone etiquette

Professional communication

Education

High school diploma or GED equivalent

Job description

EDITION Hotels is hiring for a frontline guest services role in Dubai. You will answer phones, manage wake-up calls, relay messages, assist guests with internet access, and coordinate with bell staff to fulfill requests while upholding Edition’s service standards.

The position emphasizes courtesy, discretion, and professionalism in a luxury hotel setting. We welcome candidates who are eager to deliver exceptional guest experiences, maintain a polished appearance, and work collaboratively with a