Front Desk Agent — Create Memorable Stays

AccorHotels Middle East; Dubai; On-site; AED 42,000 - 66,000; Full time

Job summary

AccorHotels Middle East is seeking a Front Office Guest Service Agent in Dubai to greet guests, check in and settle accounts while upholding service standards.

The role emphasizes professional, friendly service, strong communication and teamwork in a fast-paced hotel environment, with opportunities for development within the Accor network.

You will handle guest requests, maintain records of transactions, and contribute to a positive guest experience that aligns with our Heartist values.

Qualifications

• 2 years of experience in similar role in hotel industry
• Excellent communication and interpersonal skills.
• Professional appearance and customer-focused attitude.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and willingness to learn new systems.
• Strong attention to detail and problem-solving skills.
• Reliable, dependable, and team-oriented mindset.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
• Handle guest requests, questions and concerns effectively and promptly
• Promote a professional team environment
• Follow department policies, procedures and service standards
• Performs any and all other tasks assigned by management
• Upholds the highest standard of internal and external customer service at all times

Job description

AccorHotels Middle East is seeking a Front Office Guest Service Agent in Dubai to greet guests, check in and settle accounts while upholding service standards.

The role emphasizes professional, friendly service, strong communication and teamwork in a fast-paced hotel environment, with opportunities for development within the Accor network.

You will handle guest requests, maintain records of transactions, and contribute to a positive guest experience that aligns with our Heartist values.