Guest Experience Ambassador (Health Club & Recreation)

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

AccorHotels Middle East is seeking a friendly, guest-focused Receptionist to welcome guests and assist with Health Club reservations and memberships. You will coordinate with hotel departments to ensure smooth daily operations and high guest satisfaction.

The role requires strong communication, multitasking, and a good understanding of hotel and fitness facilities. Shift flexibility, weekends, and holidays are expected, with opportunities to grow within the Accor network.

Qualifications

• Previous luxury hotel, resort, health club or sports facility experience preferred.
• Excellent communication and guest-service orientation.
• Knowledge of hotel operations, fitness facilities, and recreation services.
• Proficiency with Microsoft Office and reservation or membership systems.
• Ability to multitask with attention to detail and professionalism.
• Strong teamwork, problem-solving and organisational skills.
• Flexible to work shifts, weekends and public holidays.

Responsibilities

• Welcome and assist guests in a warm, professional manner per hotel standards.
• Handle inquiries, calls, reservations for Health Club facilities and activities.
• Register guests, verify memberships, manage access and attendance records.
• Provide information on facilities, packages, promotions, and services.
• Process payments and membership charges accurately per procedures.
• Coordinate with Front Office, Housekeeping, Engineering and Sports teams.
• Address guest requests, feedback and complaints with timely resolutions.
• Maintain reception area cleanliness and safety compliance.
• Promote memberships, fitness activities and recreational services.
• Support events and promotions following hotel policies.

Skills

Guest service

Communication

Interpersonal skills

Hospitality knowledge

MS Office

Reservation systems

Teamwork

Multitasking

Tools

Reservation systems

MS Office

Job description

AccorHotels Middle East is seeking a friendly, guest-focused Receptionist to welcome guests and assist with Health Club reservations and memberships. You will coordinate with hotel departments to ensure smooth daily operations and high guest satisfaction.

The role requires strong communication, multitasking, and a good understanding of hotel and fitness facilities. Shift flexibility, weekends, and holidays are expected, with opportunities to grow within the Accor network.